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Using Your Crisis Muscles to Accelerate Your Organizational Excellence Journey
For many organizations, their crisis operations structure works because it bridges major gaps in their “normal” operating structure. But crisis operations aren’t sustainable indefinitely.

A year into the COVID crisis, as we search for resilience for ourselves as leaders and in our teams, leaders can avoid a crash by converting the most important elements of their crisis management structure to their standard operating structure, but with improvements.

The key is to apply the Shingo Guiding Principles to understand WHY elements of crisis operations work for a period, and how they can be successfully converted and sustained in the work, improvement, and management systems of the organization.

Nov 30, 2021 09:30 AM in Mountain Time (US and Canada)

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Ken Segel
Managing Partner @Value Capture
Ken Segel provides support to CEOs of healthcare organizations dedicated to eliminating injuries and improving quality as a means to dramatically raise the clinical and financial performance of the entire institution. Before he co-founded Value Capture, Mr. Segel served as the founding director of the Pittsburgh Regional Healthcare Initiative (PRHI), which achieved best-in-nation regional results in the elimination of several classes of risk for patients. Prior to PRHI, Mr. Segel served for five years as senior program officer at the Jewish Healthcare Foundation of Pittsburgh, where he guided many community health improvement initiatives and initiated the Foundation's formal public policy program. Mr. Segel also served as an aide to the leadership of the U.S. House of Representatives, directed the overnight operations in the 1992 Clinton-Gore presidential campaign War Room, and served as policy director and speechwriter for the Democratic Party.